Self Service IVR Solutions IBM Websphere Avaya IR Periphonics Nuance Speech Recognition Nuance IBM Via Voice VoiceXML Migration Avaya to Voice XML Periphonics to Voice XML Application Development VXML Compliancy Test

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As an Avaya DevConnect Premier Partner, we provide certified project managers, IVR developers who are experts at custom application development and specifically trained on the latest Avaya IR VoiceXML Platform and Conversant IVR (V8/V9) systems. Our engineers are well versed in CONVERSANT IVR tools such as:

• Script Builder, TSM (TAS), External Functions
• Voice@Works, IR Designer
• XML Integration using Vonetix (R) middleware
• DIPs - Data Interface Processes (C interface programs)
• Oracle Reports, Database Integration
• Microsoft SQL Database Integration
• Cleo SNA 3270/TN3270 Integration
• CTI Integration with Avaya Interaction Center, Cisco/Geotel, Genesys

We also provide Speech recognition grammars using Nuance Speech recognition engines. We have in-house Avaya IVR and Nuance Platforms infrastructure for development, unit testing, load testing and ability to provide access to customers during the implementation period. We have integrated several VoiceXML applications with Oracle Databases, Middleware Application Servers such as TomCat, WebLogic and WebSphere. We have also integrated the IVR VoiceXML applications with CTI vendors such as Cisco/Geotel ICM, Avaya Interaction Center, Genesys and provided Mainframe Legacy connectivity using Cleo SNA 3270, TN3270 packages.

We offer pre-packages VoiceXML Applications as shown below

1. Address Change self-service application using Nuance ASR engines
2. Fax-On-Demand speech enabled application using spoken document names
3. Prescription Refill using Nuance ASR engines
4. Emergency Notification Alert System (outbound only)
5. Voice Dialer for Enterprises
6. Calling Card application that is speech enabled

Address Change self-service application using ViaVoice speech recognition engines PDF File

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