
At LeadingC, we provide IVR consulting services
for the following Nortel/Periphonics Platforms.
Periphonics VPS. This is a multi-media, self-service
platform that automates the transaction processing, traditionally
conducted by contact center agents.
MPS 100 IVR Platform. It provides small-to-medium
contact centers a cost-effective Integrated Voice Response (IVR)
solution, enabling customers 24-hour access to services and information
and reduction of toll charges.
MPS 1000 IVR Platform. It combines sophisticated
transaction handling with application-controlled call handling. This
platform is ideal for both enterprises and service providers.
Development Tools support by our IVR
services group include the following
- PeriProducer
- PeriView
- PeriSQL
- PeriStudio
- PeriWeb

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