Self Service IVR Solutions IBM Websphere Avaya IR Periphonics Nuance Speech Recognition Nuance IBM Via Voice VoiceXML Migration Avaya to Voice XML Periphonics to Voice XML Application Development VXML Compliancy Test

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To learn how LeadingC’s solutions can help your business, call: 732-283-7009 (East Coast) or 949-442-0050 (West Coast)

LeadingC offers VoiceXML consulting services. This offer provides our Customers with immediate and on-site access to our talent and the ability to create working prototypes and new voice applications that have to be supported on newly acquired VoiceXML enabled IVR Platforms. With our team the custom development efforts can be done without any pitfalls, reduced schedule risk and innovative approach to platform problems including areas such as Computer Telephony Integration, Speech recognition and integration with existing Web, Legacy infrastructures.

Sometimes creating a prototype is the best way of demonstrating the actual performance of the voice application. Critical success factors for voice applications can be demonstrated and addressed.

In order to accomplish these efforts we provide end-to-end implementation services. They include:

• Identification of user and dialog requirements.
• Creating VoiceXML applications in a short time period with rapid development tools.
• Integration of VoiceXML applications with speech recognition engines and existing IT infrastructures.
• Providing the necessary hardware and software and a demo line to call in and test these VoiceXML applications.

We define the scope for proof of concept including functionality, user profile, data integration and prioritize the objectives. We provide the necessary IVR and Web infrastructure to install and test the voice applications integrated with ASR engines such as Nuance. During the development of these applications, we provide our expertise on user dialog and prompt design and create well tuned grammars. We also integrate the back-end systems with the VoiceXML prototype applications and generate usability tests audit reports. These reports help us determine the ways to further improve self-service automation.